14
March

ABIEE™ - SRS for the Client/Consumer - Entry 2

by Matthew Pitts

This is part 2 of series on building the elawyering application ABIEE™. You can find all related entries by selecting "ABIEE" in the category list.

Portion 1: The Software Requirement Specification for client/consumer users of ABIEE™

In entry 1, I roughly outlined most of the features that I envisioned ABIEE™ containing. I also mentioned the size and complexity of the task at hand. Finally, I noted the fact that I would break the development and design process down into manageable chunks. I decided to start the development/design process by outlining the Software Requirement Specifications (SRS) for the client/consumer portion of ABIEE™. You can see a preliminary list of the features for the client in entry 1. The following list is more refined and should be considered the official SRS for the client/consumer portion of ABIEE™. of course this list is also subject to change as the elawyering application development/design process progresses.

Official Software Requirement Specification for the Clients/Consumer Portion of ABIEE™

Pre-Filing Stage

 

  1. Unregistered clients can browse library of resources (RL  SRS Pending)
  2. Clients must register and login for additional features
  3. Clients can organize case related documents that the BKP will need for document generation (BKP SRS Pending). Case related documents include scanned (.pdf or .xps) versions of documents such as bills, tax returns, etc.
  4. clients can view the documents they have uploaded
  5. Clients can send documents to BKP when necessary (BKP SRS Pending)
  6. Clients can build a personal library of resources and use standard methods to manage their library such as add, delete, and sort (RL SRS Pending)
  7. Clients can follow a process checklist which will guide them through the appropriate processes to completion of BK case (intermittently updated as development progresses)
  8. Clients can browse information about BKP such as BKP supplied BIO, experience, etc. on public BKP list)(BKP SRS Pending)
  9. Clients can inquiry/message BKP they are interested in hiring (BKP SRS Pending)
  10. Clients can hire a BKP and complete retainer agreement/service agreement (BKP SRS Pending)
  11. Clients can submit payment to BKP (BKP SRS Pending)
  12. Clients must submit case review/means test to hired BKP (BKP SRS Pending)
  13. Clients can receive case review/means test result from BKP ((BKP SRS Pending)
  14. Clients can receive completed document copies from BKP(BKP SRS Pending)
  15. Clients can inquiry/message BKP they have hired (BKP SRS Pending)
  16. Clients can create reviews for BKPs they have hired (BKP SRS Pending)
  17. Clients can complete questionnaires for later use in document generation.

 

Post-Filing Stage

 

  1. Clients can have case-level calendars updated by BKP (BKP SRS Pending)
  2. Clients can receive standard built-in information about upcoming hearings

 

Note: BKP = Bankruptcy Professional -- RL = Resource Library

 

12
March

Building ABIEE™ - ELawyering Application - Entry 1

by Matthew Pitts

In my previous post, I mentioned the new direction in which I would be taking this blog. Instead of going on about the individual components of modern elawyering applications, I have decided to embark upon a major project in which I will build an elawyering application from scratch. I'll be documenting this from start to finish, all the way through to deployment on the web. Hopefully, you will stick around and provide input and ask questions along the way. If you have not done so already, please subscribe to my rss feeds so that you know when a new entry is posted.

What is ABIEE™?

ABIEE™ is an acronym for "Alliance of Bankruptcy Information and Expert Exchange". As you can see, ABIEE™ will be an elawyering application focused on bankruptcy practice. In this first entry, I will discuss what my vision for ABIEE™ is and what ABIEE™ will be able to do. 

The Intended Audience

The intended audience for this series of entries can be made up of four distinct disciplines. It may be that you act as two or more of these disciplines. Specifically, I will focus on lawyers/bankruptcy petition preparers; application/web designers; application/web developers; and SEO technicians/web marketers. These ent ries are meant to be a reference for lawyers to use when discussing their own elawyering application with these additional parties.

My Vision for ABIEE™

When I thought of the idea for ABIEE™, I wanted a place for consumers and bankruptcy professionals to meet and connect. The "A" in the name ABIEE™ stands for "Alliance". Additionally, the "E' at the end stands for "Exchange". Both of these terms symbolize connecting at a central location. The "I" stands for "Information". It is my goal that participating bankruptcy professionals will contribute in some way to the building and maintenance of a robust bankruptcy information repository. All these elements combine to make a central location for consumers to connect with and facilitate the exchange of information with bankruptcy experts who can ultimately help them with their cases.

From the bankruptcy professionals standpoint, ABIEE™ will be a place to acquire new clients as well as manage just about every aspect of the bankruptcy case for that client. In a way, ABIEE™ will have a built in case management system which will intelligently integrate with each acquired client. I know this is a lot for one application to achieve, which is why I will break the portions down into manageable chunks. 

Next, let's take a look at a preliminary list of what ABIEE™ will do for each type of user (the bankruptcy professional and the consumer/client).

What will ABIEE™ do for the client/consumer?

The following is a preliminary list of features that will be available for clients/consumers. This list is subject to change over the course of development.

  1. Obtain relevant bankruptcy information from a vast repository of experts
  2. Organize all documents related to bankruptcy in an organizational system that allows the client to maintain everything in one place before they actually file (This will be the focus of the service from the client side).
  3. Maintain a checklist
  4. Create a library of resources
  5. Ability to search and view information, bio, etc of bankruptcy professional publicly listed in the ABIEE™ directory. 
  6. Ability to message prospective bankruptcy professionals through ABIEE's™ messaging system.
  7. Ability to select a bankruptcy professional to complete their documents.
  8. Ability to submit a case review/means test to selected bankruptcy professional
  9. Ability to receive analysis and results of means test from bankruptcy professional
  10. Ability to convert from chapter 7 to 13 on bankruptcy professional's prompting.
  11. Ability to submit payment to bankruptcy professional.
  12. Ability to retrieve completed documents from selected bankruptcy professional.
  13. Ability to maintain a calendar of important case events.
The following is a preliminary list of features that will be available for lawyers/bankruptcy professionals. This list is subject to change over the course of development.

Pre-filing:

  1. Automated means testing result notification and retrieval
  2. Option to start case at chapter 7 or 13
  3. Method to identify red-flags
  4. Method to communicate case review to clients
  5. Method to request more information from client
  6. Method to decline a case
  7. Method tr secure retainer/service/fee agreement/disclosures
  8. Method to set custom amount of payment and ability to collect either on or offline.
  9. Method to retrieve client's core information
  10. Method to automatically generate documents for filing.
  11. Method to retrieve uploaded documents
  12. Method to be notified when a client selects them for service
Post-filing:

  1. Method to export information for back-end use
  2. Method to list all clients
  3. Method to close/inactivate matters
  4. Method to convert matters to chapter 13 and notify client
  5. Method to receive additional chapter 13 information from client
  6. Method to track deadlines
  7. Method to receive reminders for a particular case
  8. Method to message clients
  9. Method to automatically generate more specialized documents, such as motions for a particular client
  10. Method to calendar arbitrary events for a particular client
  11. Method to calendar critical events
  12. Method to tickle events
  13. Secure transactions
  14. Method to request additional information from client when necessary
  15. Activity log generation and exporting (searchable by date)
  16. Built in timer
  17. Memo/note creation and association methods directly appendable to activity log

3
January

ELawyering: Importance of Legal Information

by Matthew Pitts

I have written at length about the inner-workings of next-generation e-lawyering applications. I have also explored some of the components that make up an effective e-lawyering solution. As you know, the applications that I discuss reside on the internet. Consequently, we have to consider the overall structure of the elawyering application as well as the components of the elawyering application.

Legal information

One thing that is somewhat of a pain to develop and maintain is the inclusion of substantive legal information and instruction. In my experience, one of the most frequently asked questions by potential users of e-lawyering applications involves post-document support. As I mentioned in a previous post, an effective elawyering solution has a solid plan for post-document support.

One form of post-document support which can also serve as an effective marketing tool is the inclusion of substantial legal information and instruction related to your Tactical Practice Component™. How you organize this information is up to you. You are also free to decide what mixture of media you will provide to ensure an engaging and up-to-date reference for your clients.

I'd love to hear any ideas you might have regarding this topic. Let me know.

2
January

E-Lawyering: Tactical Practice Components

by Matthew Pitts

Richard Susskind first introduced the concept of the "Latent Legal Market" back in 2001. Since then, some legal professionals have weighed in on their ideas for tapping into this market. I agree that there is a latent legal market of individuals and organizations who are ill-served by the current pool of legal professionals. However, I have a radically different approach to tackling the latent legal market.

When I think about ways to tap into the latent legal market, I think up not down. I think about how to provide more value to the client, not less. One way to provide more value to the client is to segment your practice areas into Tactical Practice Components™. TPCs transform and adapt basic marketing principles to an elawyering application.

A TPC is a segmented portion of your overall practice aimed at serving a particular niche market. For example, a family law firm can have several TPCs as follows:

  • Divorce
  • Child Support
  • 1st Party Custody
  • 3rd Party Custody
  • Relocation
  • Domestic Partnerships
  • Enforcement
  • etc.
As you can see, some TPCs may involve the invocation of other TPCs. A divorce that requires child support and custody orders is a good example of this. Once you determine what your Tactical Practice Components are, you can begin to determine the client profiles that fit each TPC. For example, a child support TPC may have many client profiles including: an obligor with an administrative child support order; an obligor with a Superior Court order; an obligee with a Superior Court order, etc. 

When you have completed the task of assigning client profiles, you then determine the permitted and likely actions of the client profiles. For example, an obligor with a Superior Court order would likely want to lower their child support order. It will be up to you to decide whether they are permitted (within your elawyering application) to perform other actions such as clarifying a portion of the order or raising the order.

The aforementioned is a high-level overview of using Tactical Practice Components™ to begin to tap into the latent legal market. Of course this method is specific to elawyering applications and requires a significant effort to implement. However, I believe the effort is worth the reward of gaining a serious position in the latent legal market.

 

Published in De Novo

Be sure to read my article in the December 2009 edition of the Washington Young Lawyer's Division publication De Novo. You can read it here.

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Thanks for Reading

Matthew A.Pitts

About Matthew A. Pitts

 I am a freelance paralegal in Washington State. I have experience in multiple areas of law in both the private and the public sector. Legal Web Development and Marketing

For the past 7 years I have focused on legal marketing and legal web design and development. I have professional level web programming and design skills.

About this Blog

 The legal service delivery landscape is changing rapidly. Despite the number of options available for legal professionals to establish a web presence and begin to engage in some type of "e-lawyering", there are core fundamentals required for success. In this blog I intend to thoroughly cover these fundamentals. Please subscribe today.

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